Ecommerce
Support Deflector
Answers 'where's my order?' and sizing questions from your helpdesk, automatically.
Saves about ~10 hrs per week
What it does
- Maps your most repeated support questions and approved answers
- Answers order status, sizing, and return questions from your helpdesk directly
- Gates auto-send to low-risk tickets and hands anything uncertain to a human
- Reports weekly on what got deflected and what didn't
How it works
- Discovery call to review your ticket history
- Scoped plan for which questions get automated
- Build phase — helpdesk integration and answer bank
- Handover with human handoff rules in place
Who it's for
- Ecommerce stores with repetitive, high-volume support tickets
- Teams who want automation on the safe, low-risk questions only
- Anyone who wants a deflection rate report, not a black box
What's included
- Helpdesk integration
- Custom answer bank
- Human handoff rules
Frequently asked questions
What does the Support Deflector automation do?
Answers 'where's my order?' and sizing questions from your helpdesk, automatically. Maps your most repeated support questions and approved answers
How much time does Support Deflector save?
It is estimated to save ~10 hrs per week. Actual savings depend on your volume.
Which tools does Support Deflector use?
It works with Shopify.
Who is Support Deflector for?
Ecommerce stores with repetitive, high-volume support tickets. Teams who want automation on the safe, low-risk questions only. Anyone who wants a deflection rate report, not a black box.
What does Support Deflector include?
Helpdesk integration, Custom answer bank, Human handoff rules.