AI Agent Setups
Custom AI Support Agent (RAG)
A support agent that answers from your own docs and tickets — with a human handoff.
Saves about ~10 hrs per week
What it does
- Loads your support docs, FAQ, and past tickets into a knowledge base
- Answers customer questions with retrieval-grounded responses
- Hands off anything uncertain to a human with full context
- Reports weekly on questions answered and deflection rate
How it works
- Knowledge base built from your docs
- Customer question triggers retrieval
- Grounded answer drafted and gated
- Uncertain requests handed to a human
Who it's for
- Support teams answering the same questions from scattered docs
- Stores and SaaS teams that want answers grounded in their own content
- Anyone who wants a support agent, not a generic chatbot
What's included
- Knowledge base build
- RAG answer pipeline
- Human handoff
- Deflection reporting
Frequently asked questions
What does the Custom AI Support Agent (RAG) automation do?
A support agent that answers from your own docs and tickets — with a human handoff. Loads your support docs, FAQ, and past tickets into a knowledge base
How much time does Custom AI Support Agent (RAG) save?
It is estimated to save ~10 hrs per week. Actual savings depend on your volume.
Which tools does Custom AI Support Agent (RAG) use?
It works with Claude.
Who is Custom AI Support Agent (RAG) for?
Support teams answering the same questions from scattered docs. Stores and SaaS teams that want answers grounded in their own content. Anyone who wants a support agent, not a generic chatbot.
What does Custom AI Support Agent (RAG) include?
Knowledge base build, RAG answer pipeline, Human handoff, Deflection reporting.